Terms & Conditions

1. Acceptance of Terms

By accessing our Website or using our services, you:

• Agree to comply with this Agreement in full.
• Confirm that you are of legal age in your jurisdiction.
• Acknowledge this Agreement as the complete understanding between you and Metanativ Publishing.

2. Definitions

• Website: https://metanativpublishing.com
• Company, We, Us, Our: Refers to Metanativ Publishing.
• Client, You, Your: Refers to any individual or entity placing an order with Metanativ Publishing.
• Order: A formal request for products or services submitted via our Website, email, or phone.
• Product/Service: Deliverables provided by us, including but not limited to writing, editing, publishing assistance, illustrations, designs, or marketing materials.

3. Order Process & Delivery

• Orders can be initiated through our website, phone, or email.
• Work begins once payment is received.
• Timelines begin only after we receive complete project briefs and all necessary materials.
• Changes to the scope may result in revised deadlines and additional charges.

4. Refund Policy

4.1 Change of Mind

• A 100% refund is available within 24 hours, provided the work has not started.
• Refunds requested after 24 hours are subject to deductions for processing and service fees

4.2 Service Non-Compliance

• We offer unlimited revisions within the original project scope.
• If expectations are still unmet, a partial refund may be issued upon mutual Agreement.

4.3 Missed Deadlines

Refunds for missed deadlines apply only when:

• You have sent at least three follow-up messages and
• The delay is our fault.

4.4 Refund Timeframe

• Refund requests must be submitted within 10 calendar days of the final delivery date.
• No claims will be accepted after this period.

4.5 Non-Refundable Cases

Refunds will not be issued for:

• Minor issues (e.g., grammar, formatting).
• Projects abandoned for 20+ days without client communication.
• Orders placed for unethical or illegal purposes (e.g., academic dishonesty).
• Changes in personal preferences unrelated to the original brief.

5. Revisions and Edits

• Revisions are honored within the original project scope.
• Edits beyond scope are subject to additional charges.
• A lack of response for 10 or more days post-delivery will be considered a finalization of the project.

6. Project Abandonment & Reactivation

• Projects will be closed after 20 days of inactivity.
• Reactivation requires a reopening fee based on project complexity.
• No refunds are granted for abandoned projects.

7. Project Completion & Claims

• Projects are considered closed if no claim or revision is requested within 10 days of final delivery.
• No disputes will be entertained beyond this period.

8. Copyright & Ownership

• Upon full payment, you gain exclusive copyright ownership of all deliverables.
• We do not reuse or resell original content.
• We reserve the right to use anonymized work samples in our portfolio unless covered by a signed NDA.

9. Legal & Ethical Use

• Clients are solely responsible for how content is used.
• We do not support plagiarism, fraud, or any illegal use.
• You agree to indemnify us against all legal or academic consequences arising from misuse.

10. Plagiarism & Authenticity

• All content is 100% original.
• AI-generated content is used only upon client request.
• Plagiarism reports are available upon request.

11. Image & Media Usage

• We do not claim rights to third-party images unless created in-house.
• You are responsible for obtaining licenses for any third-party or stock images.
• In-house visuals are royalty-free unless otherwise specified.

12. Third-Party Services

• We may utilize third-party platforms for payment, communication, or project management purposes.
• By using our services, you also accept the terms and privacy policies of these third-party providers.

13. Service Fees on Refunds

• Refunds (even eligible ones) are subject to non-refundable admin and transaction fees.
• A 100% refund is not guaranteed unless specifically stated.

14. Post-Delivery Responsibility

• Once content is delivered, the client bears full responsibility for its use or distribution.
• No liability for defamation or penalties
  1. Defamation
  2. Academic or legal penalties
  3. Damages from misuse

15. Limitation of Liability

We are not liable for:

• Indirect, incidental, or consequential damages.
• Delays due to client inaction or technical disruptions.
• Jurisdiction-specific laws may override some limitations.

16. Modifications to Terms

• We may revise these terms at any time.
• A new "Last Updated" date will reflect the latest version.
• Continued use of our services implies acceptance of the updated terms and conditions.

17. Governing Law & Jurisdiction

• The laws of the State of Texas, United States of America, govern this Agreement.
• All legal disputes will be settled in the courts of Travis County, Texas.

18. Contact Us

For support or inquiries, please contact:

• Email: marketing@metanativpublishing.com
• Website: https://metanativpublishing.com

Publishing Services Agreement

This Publishing Agreement ("Agreement") is made between Metanativ Publishing ("Publisher") and the client ("Author" or "Customer") for the provision of publishing services. The following terms and conditions govern this engagement:

Scope of Services

Metanativ Publishing agrees to provide publishing services as agreed upon in the project scope, including but not limited to editing, formatting, design, ISBN registration, and distribution support.

Author's Responsibility

The Author shall provide all required content, text, images, artwork, or other materials (collectively referred to as "Materials") for publication.

The Author confirms that all Materials submitted:

Are original or legally obtained with appropriate rights and permissions. Do not infringe upon any copyright, trademark, privacy, publicity, or other legal rights of any third party. Are not forged, plagiarized, or unlawfully copied from any source.

Copyright and Ownership

The Author retains full copyright ownership of their Materials.

The Author grants Metanativ Publishing a non-exclusive license to use, reproduce, and distribute the Materials solely for the purpose of fulfilling this agreement.

Indemnification

The Author agrees to indemnify, defend, and hold harmless Metanativ Publishing and its employees, agents, and affiliates from and against any claims, losses, or damages (including legal fees) arising out of:

Limitation of Liability

Metanativ Publishing does not accept responsibility or liability for:

Leaks, unauthorized distribution, or access to any content or Materials once provided by the Author. Loss or damage arising from data breaches, theft, or misuse outside the reasonable control of the Publisher.

Confidentiality

While Metanativ Publishing takes standard industry precautions to maintain the confidentiality of submitted content, absolute security cannot be guaranteed.

The Author agrees to submit only finalized, non-sensitive content for publishing purposes.

Termination

Either party may terminate this agreement with written notice. Upon termination, Metanativ Publishing will return all submitted content and cease any further distribution or processing, unless otherwise agreed in writing.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas.

This document represents the complete agreement between the parties.

Contact Us

If you have any questions or concerns regarding this policy, please contact us at marketing@metanativpublishing.com